Privacy Policy
This Privacy Policy explains how Licence.Pk ("we", "us", or "our") collects, uses, and protects your personal information when you use our website at licence.pk and our services. By using our platform, you consent to the data practices described in this policy.
1. Information We Collect
We collect the following types of information:
- Account Information: When you register, we collect your name, email address, phone number, and billing address.
- Payment Information: Payment details are processed securely through our payment gateways (JazzCash, EasyPaisa, bank transfer, PayPal, Stripe). We do not store your credit card numbers on our servers.
- License Information: Server IP addresses and license keys associated with your purchased products.
- Technical Information: IP address, browser type, device information, and pages visited for analytics and security purposes.
- Support Communications: Messages, tickets, and WhatsApp conversations related to customer support.
2. How We Use Your Information
- To process and deliver your license orders
- To manage your account and provide customer support
- To send important service notifications (license expiry, renewals, IP change confirmations)
- To process payments and issue invoices
- To improve our website and services
- To detect and prevent fraud or unauthorized access
- To send promotional offers (only with your consent; you can opt out at any time)
3. Data Protection
We take the security of your data seriously. We implement industry-standard security measures including SSL encryption, secure server infrastructure, and access controls. All payment transactions are processed through PCI-compliant payment gateways.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With license vendors (cPanel, Plesk, CloudLinux, LiteSpeed, etc.) solely to provision and manage your licenses
- With payment processors to complete your transactions
- When required by law or to protect our legal rights
- With your explicit consent
5. Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser. Essential cookies required for site functionality cannot be disabled.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide our services. If you request account deletion, we will remove your personal data within 30 days, except where we are required to retain it for legal or billing purposes.
7. Your Rights
- Access your personal data by logging into your account
- Update or correct your information through your profile settings
- Request deletion of your account and associated data
- Opt out of promotional communications at any time
- Request a copy of the data we hold about you
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
- Email: [email protected]
- WhatsApp: +92 320 1111 377
- Support Ticket: Submit through your account dashboard